Protecting privacy of the Factorio community members is our priority.
We do everything to make sure that your personal data are safely protected against any act of unauthorised disclosure or breach of security.
When we collect your personal data, we do it in order to provide you with services which are reliable and of a highest possible quality. The data are processed by us only to the extent which is necessary to provide our services.
We are WUBE Software Ltd., the developers of your favourite game Factorio.
Because we can determine the purposes and means of the processing of your personal data, we are considered to be the controller of personal data under GDPR rules.
Our complete company details are:
WUBE Software Ltd (Company reg. no: 9201188)
Registered Seat: 41 Devonshire Street, Ground Floor, London, W1G 7AJ
We are able to collect your data in different ways, in particular:
When you set up an account on our website Factorio.com and you use its functions
When you buy Factorio or Factorio: Space Age or install updates of the game
When you order merchandise from our shop
When you access and use our Factorio Forum, Factorio Wiki or the Factorio Mod Portal
When you communicate with us through designated channels
As a part of the process of registration on our website, forum and wiki, we process your e-mail address, your username and your IP address, in order to ensure a smooth functioning of your account.
When you download Factorio or Factorio: Space Age or make use of any automatic update of the game, we process the time and the type of download and your username for the purposes of monitoring the demand for the game and also for the purposes of tackling the cases of illegal downloading.
In connection with emailing we intend to process only your email address. In case you are not a Factorio player or a registered user, you will be required to give consent to the processing of your address in order to receive the newsletter. You can always unsubscribe easily by clicking the appropriate link included in each e-mail or by sending an e-mail to support@factorio.com.
If you contact us with a question or a request, we can process your e-mail address and other personal data you decide to provide us with. Please be careful about your privacy and do not include unnecessary sensitive information.
From time to time we feel like there’s not enough of us! If you send us your CV we may process the personal data you include, such as your given name, family name, address, education, qualification and professional experience, and e-mail address or telephone number, all for the purpose of evaluating your application and hiring the right candidate. After the hiring process is over, we do not process any personal data that are not necessary anymore.
For the processing of payments we use external providers’ services. We do not process any information regarding your payment card or any other information other than those mentioned above.
We are allowed to process your personal data based on the following legal bases:
The processing is necessary for the performance of a contract
By signing up on our website, our wiki, or our forum you agree to the terms and conditions of their use. We process your data in order to be able to provide you with the services you expect.
We also need to process your personal data for the purposes of completing your merchandise orders and delivering the goods to you.
Processing is necessary for the purposes of our legitimate interests, except where such interests are overridden by your rights
Our legitimate interests include the necessity to analyse the demand for our products as well as the download statistics, the protection against piracy and (regarding the personal data from your CV) the legitimate interest of hiring the right candidate.
Processing is based on your consent
If applicable, we will give you an easy option to provide consent to the processing of personal data as well as the option to withdraw your consent at any time.
We do not sell your personal data or disclose it in any manner to unauthorised third parties.
We never disclose your personal data (including your e-mail address) to any third parties for the purposes of marketing.
We can only disclose your personal data to third parties when we are obliged to do so pursuant to applicable law or when it is necessary for the provision of our services.
Our contracting partners (service providers) and affiliated entities:
Provision of some of our services would not be possible without cooperation with our contracting partners (processors), affiliated entities or foreign offices. We can disclose your personal data to such persons only to the extent which is necessary for the provision of our services and performance of our legal duties. We never disclose your personal data to any third persons for purposes different to those for which your data are collected in the first place.
We use services of the following data processors:
Google, Dropbox, Trello for the purposes of communicating between our team members and for the purposes of data storing
MongoDB Atlas, Linode, Heroku and Redis for the purposes of running our products and related databases – for example, if you set up a forum account, your data will be stored and maintained by Linode as our third party provider.
Steam, GOG, Humble, Shopify, PayPal for the purposes of selling our products and merch.
Wikimedia for our Official Factorio wiki, where you can find useful info and gameplay tips. Wikimedia does not collect much of your personal data, but your IP address will be recorded if you request an account. It has its own privacy policy here, which only applies if you register a Wiki account.
The Official Factorio forum. It only collects minimal data needed to serve the forum. It has its own privacy policy here, Which only applies if you register a Forum account.
Our cooperating code developers and external team members and consultants.
External persons providing us with accounting and legal services.
WUBE SOFTWARE Ltd. odštěpný závod, registered with the Company register of the Czech Republic under no. 03594009 – our Czech branch.
You may exercise various rights in relation to your personal data. We promise to do our best to meet your requests. To exercise full control over your data, you have the following rights:
right to get necessary information about the processing of your data (right of access)
right to demand a correction of inaccurate data (right to rectification) and right to be notified of such correction having been carried out
right to erasure of your personal data from our databases in case the data is no longer necessary for the purpose for which it has been collected or when you revoke your consent to processing of your personal data
right to restriction of processing and notification of such restriction having been carried out
right to object at any time to processing of personal data based on our legitimate interests as described above
right to revoke your consent to processing of personal data where the consent is the legal basis of such processing
We will do the utmost to assist you with exercising your rights, to answer your questions, meet your request and solve all complaints. If you need our assistance, please send us an email to support@factorio.com and specify how we can help you or what can we do for you. Please always contact us from the e-mail address you normally use when using our services so we can make sure that your personal data are not disclosed to any unauthorised persons.
If you are not satisfied with the way we have dealt with your request, you have the right to file a complaint with the Information Commissioners Office on telephone number 03031231113 or via email available at https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office based at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.
To better adapt our services to your requirements our website uses cookies – small files stored in your device that contain data related to your activity on our website. We only use cookies with registered users. You can always change your cookies settings in your browser or refuse accepting cookies altogether. The change in settings can, however, adversely affect the functioning of some parts of the website for you.
Javascript code is used in certain parts of the website. If javascript is not enabled, the website might not function properly.
By subscribing to our newsletter you consent to a processing of your email address for the purpose of receiving news about our products and services. We always try to make the newsletter interesting and useful to you with the content being closely connected to our products and services that you use or may want to use in the future.
You can always unsubscribe by clicking the unsubscribe link included in each newsletter. After you do that you will no longer receive our newsletter and we will not be allowed to process your e-mail address for this purpose.
We assure you that:
We hate SPAM as much as you do. We will not send you unsolicited commercial emails or disclose your email address to anyone who would do so.
We will be sending our newsletter in reasonable intervals to make you curious rather than annoyed.
Your demands and questions concerning our mailing activities are always welcomed at support@factorio.com. Do not hesitate to contact us if you need anything.
We want to keep the online world safe for children. We are not allowed to process personal data of children under 16, unless their parents or other representatives consent to it. If you are 16 or under 16, make sure your parents assist you with setting any accounts or with using our services in general.
You are responsible for maintaining the confidentiality of your account name and password.
Do not allow any other person to use your account.
If you think your account name and/or password have been compromised please inform us.
If you require any more information or details regarding the privacy policy please contact us at support@factorio.com.
We reserve the right to change or amend this policy in the future. Any future changes or amendments will be posted on this page and, if necessary, communicated to you by e-mail. Please check back regularly to see any updates or changes to our privacy policy.
This policy was last updated on the 9th of October, 2024.
